Customer Service Representative 1


The Wine Group is one of the top leaders in the wine industry. As a privately held management-owned company with 12wineries in California, New York, and Australia, we thrive to win with exceptional people who share our values. We produce many well-known brands including Franzia, Cupcake, Chloe, Flip Flop, Save Me San Francisco, Insurrection, Concannon, Benziger and Imagery. We are a successful company looking to employ talented individuals on our team who are self-motivated, positive and energetic. If this sounds like you, we encourage you to apply!


Once established after training, this position is responsible for processing a large volume of daily orders from receipt to invoicing. Working closely with team members and supervisor ensuring complete workflow. Its fast-paced, challenging, complex, and demanding. It is an entry-level position. The learning curve is very steep and productivity must be achieved within the first 60 - 90 days. 10 key for order entry is a must and strong multi-tasking skills are essential. Will experience introduction into the world of supply chain and the wine industry.


  • After 3-6 months on the job assist with communicating directly with only internal departments may start to communicate with wholesalers on a limited basis
  • Process orders checking inventory levels to ensure full shipments
  • Assist in resolving order and shipping problems with supervisor
  • Maintain files and keep work in-progress moving
  • Complete invoicing and order completion documents
  • Coordinate issues with other departments and with supervisor when necessary
  • Discuss inventories, ship dates, credit /pricing issues and transportation issues with supervisor to ensure order fulfilment
  • Develop and maintain positive relations with logistics, finance, and warehouse personnel


  • High School Diploma/ some College preferred however will accept experience equivalent
  • Excellent interpersonal skills
  • Good math and organizational skills
  • Good communication skills
  • Somewhat proficient in Microsoft Word and Excel
  • Ability to work under pressure and multi-task
  • Must be very accurate with a well-developed attention to detail
  • Team player and problem solver
  • Must be highly productive in order entry
  • 10 key proficiency a must

The WineGroupis an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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