Front Desk Agent/Night Auditor
La Quinta Inns & Suites Ripon La Quinta Inns & Suites Ripon Ripon, CA Ripon, CA Part-time Full-time Part-time Full-time $16.
15 - $17.
00 an hour $16.
15 - $17.
00 an hour Primarily for overnight shifts 11pm to 7am, but also need availability for 3pm-11pm shift.
You will be the face and representative of the hotel during your shift, must be courteous, outgoing, professionally dress and groomed, well spoken.
Basic math skills.
Training will be provided Are you someone who has a knack for customer service? The applicant should be willing to go above and beyond in their daily interactions with our guest.
It's all about customer service and problem resolution.
Experience in hotel night audit and SynXis system a plus.
Duties and
Responsibilities:
Welcome guests in a friendly, prompt and professional manner.
Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in in line with local legislative requirements Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures at all times.
Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Work Remotely No
Benefits:
- Overtime pay on nine (9) holidays - Tuition Reimbursement Job Types:
Full-time, Part-time Pay:
$16.
15 - $17.
00 per hour Schedule:
8 hour shift Holidays Monday to Friday Night shift On call Overnight shift Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
Multiple locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
15 - $17.
00 an hour $16.
15 - $17.
00 an hour Primarily for overnight shifts 11pm to 7am, but also need availability for 3pm-11pm shift.
You will be the face and representative of the hotel during your shift, must be courteous, outgoing, professionally dress and groomed, well spoken.
Basic math skills.
Training will be provided Are you someone who has a knack for customer service? The applicant should be willing to go above and beyond in their daily interactions with our guest.
It's all about customer service and problem resolution.
Experience in hotel night audit and SynXis system a plus.
Duties and
Responsibilities:
Welcome guests in a friendly, prompt and professional manner.
Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in in line with local legislative requirements Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures at all times.
Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Work Remotely No
Benefits:
- Overtime pay on nine (9) holidays - Tuition Reimbursement Job Types:
Full-time, Part-time Pay:
$16.
15 - $17.
00 per hour Schedule:
8 hour shift Holidays Monday to Friday Night shift On call Overnight shift Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
Multiple locations.
Estimated Salary: $20 to $28 per hour based on qualifications.
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