Service Writer
Ripon, CA Ripon, CA Full-time Full-time $25 - $30 an hour $25 - $30 an hour 20 hours ago 20 hours ago 20 hours ago Job Ad:
RV Service Writer / Warranty Writer Are you passionate about the world of recreational vehicles and skilled in providing exceptional customer service? We are seeking a highly motivated and knowledgeable individual to join our team as an RV Service Writer / Warranty Writer.
As the liaison between our valued customers and our expert service technicians, you will play a crucial role in ensuring customer satisfaction and maintaining the highest standards of quality.
Company Description:
At Happy Daze Rv, we are a leading provider of RV sales and service, dedicated to offering our customers a remarkable experience throughout their RV ownership journey.
With our team of experienced professionals, we are committed to delivering outstanding service and exceeding customer expectations.
Position Overview:
As an RV Service Writer / Warranty Writer, you will be responsible for coordinating and facilitating all aspects of RV service and warranty claims.
You will serve as the primary point of contact for customers, providing them with exceptional service while accurately documenting their concerns and requirements.
Your ability to multitask, communicate effectively, and maintain strong organizational skills will be essential for success in this role.
Key
Responsibilities:
Greet customers, listen attentively to their concerns, and accurately document service requests and warranty claims.
Conduct thorough inspections of RVs, identifying and documenting all service and warranty-related issues.
Collaborate with service technicians to obtain repair estimates, ensuring clear and comprehensive documentation.
Communicate with customers regarding repair estimates, timelines, and any additional service recommendations.
Coordinate the scheduling of repairs and maintenance work, balancing customer expectations with service department capacity.
Serve as a liaison between customers and the warranty department, processing warranty claims efficiently and accurately.
Maintain detailed records of all customer interactions, service requests, repairs, and warranty claims in our database.
Provide regular updates to customers regarding the status of their service and warranty claims.
Ensure a smooth and seamless handover of completed RVs to customers, explaining the work that was performed and addressing any questions or concerns.
Strive to exceed customer expectations by delivering exceptional service and fostering long-lasting relationships.
Qualifications and Requirements:
Previous experience as an RV Service Writer, Warranty Writer, or in a related customer service role within the RV industry is highly preferred.
Solid knowledge of recreational vehicles, their components, and common maintenance and repair issues.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to customers in a clear and understandable manner.
Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Proficient computer skills, including experience with service management software and databases.
Excellent customer service and interpersonal skills, with a friendly and professional demeanor.
Ability to work collaboratively with service technicians and other team members to ensure timely and accurate completion of repairs and warranty claims.
Flexibility to adapt to changing priorities and handle challenging situations with patience and composure.
High school diploma or equivalent; additional technical or vocational certifications in the RV industry are a plus.
How to Apply:
If you are a customer-focused, detail-oriented individual with a passion for the RV industry, we would love to hear from you.
Please submit your resume, along with a cover letter highlighting your relevant experience and why you would be a great fit for this role.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
At Happy Daze RV, we are committed to providing equal employment opportunities to all employees and applicants.
We value diversity and inclusion and seek to create a supportive and welcoming work environment for all.
Hourly wage plus commission based upon collected and paid warranties.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour
Benefits:
401(k) matching Employee discount Life insurance Vision insurance Day range:
Weekend availability Shift:
8 hour shift Day shift Ability to commute/relocate:
Ripon, CA 95366:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person Position Overview:
As an RV Service Writer / Warranty Writer, you will be responsible for coordinating and facilitating all aspects of RV service and warranty claims.
You will serve as the primary point of contact for customers, providing them with exceptional service while accurately documenting their concerns and requirements.
Your ability to multitask, communicate effectively, and maintain strong organizational skills will be essential for success in this role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
RV Service Writer / Warranty Writer Are you passionate about the world of recreational vehicles and skilled in providing exceptional customer service? We are seeking a highly motivated and knowledgeable individual to join our team as an RV Service Writer / Warranty Writer.
As the liaison between our valued customers and our expert service technicians, you will play a crucial role in ensuring customer satisfaction and maintaining the highest standards of quality.
Company Description:
At Happy Daze Rv, we are a leading provider of RV sales and service, dedicated to offering our customers a remarkable experience throughout their RV ownership journey.
With our team of experienced professionals, we are committed to delivering outstanding service and exceeding customer expectations.
Position Overview:
As an RV Service Writer / Warranty Writer, you will be responsible for coordinating and facilitating all aspects of RV service and warranty claims.
You will serve as the primary point of contact for customers, providing them with exceptional service while accurately documenting their concerns and requirements.
Your ability to multitask, communicate effectively, and maintain strong organizational skills will be essential for success in this role.
Key
Responsibilities:
Greet customers, listen attentively to their concerns, and accurately document service requests and warranty claims.
Conduct thorough inspections of RVs, identifying and documenting all service and warranty-related issues.
Collaborate with service technicians to obtain repair estimates, ensuring clear and comprehensive documentation.
Communicate with customers regarding repair estimates, timelines, and any additional service recommendations.
Coordinate the scheduling of repairs and maintenance work, balancing customer expectations with service department capacity.
Serve as a liaison between customers and the warranty department, processing warranty claims efficiently and accurately.
Maintain detailed records of all customer interactions, service requests, repairs, and warranty claims in our database.
Provide regular updates to customers regarding the status of their service and warranty claims.
Ensure a smooth and seamless handover of completed RVs to customers, explaining the work that was performed and addressing any questions or concerns.
Strive to exceed customer expectations by delivering exceptional service and fostering long-lasting relationships.
Qualifications and Requirements:
Previous experience as an RV Service Writer, Warranty Writer, or in a related customer service role within the RV industry is highly preferred.
Solid knowledge of recreational vehicles, their components, and common maintenance and repair issues.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to customers in a clear and understandable manner.
Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Proficient computer skills, including experience with service management software and databases.
Excellent customer service and interpersonal skills, with a friendly and professional demeanor.
Ability to work collaboratively with service technicians and other team members to ensure timely and accurate completion of repairs and warranty claims.
Flexibility to adapt to changing priorities and handle challenging situations with patience and composure.
High school diploma or equivalent; additional technical or vocational certifications in the RV industry are a plus.
How to Apply:
If you are a customer-focused, detail-oriented individual with a passion for the RV industry, we would love to hear from you.
Please submit your resume, along with a cover letter highlighting your relevant experience and why you would be a great fit for this role.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
At Happy Daze RV, we are committed to providing equal employment opportunities to all employees and applicants.
We value diversity and inclusion and seek to create a supportive and welcoming work environment for all.
Hourly wage plus commission based upon collected and paid warranties.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour
Benefits:
401(k) matching Employee discount Life insurance Vision insurance Day range:
Weekend availability Shift:
8 hour shift Day shift Ability to commute/relocate:
Ripon, CA 95366:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
Driver's License (Required) Work Location:
In person Position Overview:
As an RV Service Writer / Warranty Writer, you will be responsible for coordinating and facilitating all aspects of RV service and warranty claims.
You will serve as the primary point of contact for customers, providing them with exceptional service while accurately documenting their concerns and requirements.
Your ability to multitask, communicate effectively, and maintain strong organizational skills will be essential for success in this role.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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